🚚 Free shipping on eligible orders — New season gear just dropped

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Shipping & Delivery

Shipping & Delivery

Last updated: August 7, 2026

We aim to get your gear to you as quickly as possible. Below are our shipping policies.

1. Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays are processed on the next business day.

2. Shipping Methods and Delivery Times

Delivery times vary by destination and shipping method. Estimated delivery windows are displayed at checkout for your address and are typically in the following ranges:

  • Standard shipping: 3–10 business days (domestic) depending on destination.
  • Express shipping: 1–4 business days where available.
  • International shipping: 10–20 business days, subject to customs processing.

Delivery times are estimates and may vary due to customs, weather, or carrier delays.

3. Carriers

We use trusted international and regional carriers to deliver your orders. The carrier for your order is shown in the shipping confirmation email.

4. Shipping Confirmation and Tracking

  • You will receive a shipping confirmation email with a tracking number once your order leaves our warehouse.
  • You can track your order via the carrier’s website or by contacting our support team.

5. Shipping Costs

  • Shipping costs are calculated at checkout based on destination, weight, and selected method.
  • Free shipping is available on eligible orders over the threshold shown on the Site — see current promotions.

6. Customs, Duties, and Taxes (International)

  • International orders may be subject to import duties, taxes, and customs fees levied by the destination country.
  • These charges are the responsibility of the recipient unless otherwise stated.
  • Please check with your local customs office for estimated charges.

7. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delays or non-delivery caused by incorrect addresses. If an order is returned to us due to an incorrect address, you will be responsible for re-shipping costs.

8. Delivery Issues

If your package does not arrive within the expected timeframe, contact us at support@owmoto.com and we will investigate with the carrier.